Red’s Delivery Services Frequently Asked Questions

- - Red’s Delivery Services FAQ’s
    - General Service FAQ’s
    - Original App FAQ’s
      - New App
    - Red’s Delivery Services Off-Platform/Out-Of-App FAQ’s
    - Tasks & Errands FAQ’s

FAQ’s pertaining to the Off-Platform/Out-Of-App services are listed beneath the FAQ’s for Red’s Delivery Services™ app based services.

General Service FAQ’s

1) What is the difference between ‘Full-Service’ and ‘Delivery Only’ orders?
Full-service orders are orders you provide a list of the item(s) you want and the store(s) and/or restaurant(s) you want it from, and provide the funds for us to shop and pay for you, then deliver it to you.

‘Delivery Only’ orders are orders where you already purchased the item(s) from the store/restaurant website/app and paid the store/restaurant directly for the item(s) and you’re hiring us to simply pick up your order and deliver it to you.

2) What happens if an item I want is out of stock?
If the store you send us too is out of the item you want we will notify you and ask if you want a replacement or if you want us to check another store. We check other nearby stores at no additional charge (within 2 miles). If you prefer another store be checked before notifying you of the item being out of stock (at both locations) you can let us know by adding the name of your secondary store to shop in the notes section of the order. If you provide a second store in the notes section, we will ask if a replacement is ok only if both stores are out of stock.

3) Are you really cheaper than the other services?
In most cases, yes. The savings becomes more apparent on larger orders (ex: weekly grocery orders) considering the more items you’re buying, the higher overall cost, and therefore the easier it is to see the savings between us and the competition. Unlike the gig apps, we don’t charge redundant itemized fees (delivery fee, service fee, platform fee, other miscellaneous fees); we only charge one fee, our service fee.

Many have taken screenshots placing the same order on other services and with us. About 99% of the time we are saving customers a lot. But we also do one better: screenshot your order on your favorite service (Instacart, DoorDash, etc) and the same order through us. If the total fees and order total are higher than the order and fee total through us, send your screenshots with your order and we will adjust your order so our fee is 15% lower than the fee of the other service. Adjustments will appear on your finalized receipt.

Fee Guarantee Terms here.

3A) When you say you’re up to 30% cheaper then the competition, why is it based on national average?
The estimated price savings is based on national averages for two reasons:

The average comes from the platform host of our current app and the average pricing of all the businesses on the host platform compared to the average of the gig apps.
Red’s Delivery Services has our beginnings in Florida, but are hoping to grow nation wide in the coming years.

4) Will you service my areas? If so, when?
We launched in Putnam County, FL and are working on expanding into St. John’s County, FL and Duval County, FL in the coming months. As expand outward, our mission/vision and professionalism must be carried into the new market areas. We are seeking out and training the best we can find to expand as quickly as possible. If you’re interested in our services in your area, either as a team member or client, feel free to email us at Support@RedConrad.com or Red directly at Red@RedConrad.com and “Like” our Facebook page so you are first to know of any expansion into your area.

If you’re interested in joining the team in your area, be sure to email either HR@RedConrad.com, Apply@RedConrad.com, or Red directly at Red@RedConrad.com and we’ll discuss terms of expanding into your area and getting you started. As an FYI, areas of interest we’re looking at are:

Jacksonville, FL (Duval County)
Middleburg and Orange Park, FL
St. Johns County, FL
Palm Coast, FL

However, if you live in an area where we currently offer OOC (Out Of County) shops, you can order a full-service shop from one of those stores on the day we shop that area. All OOC shops must be scheduled at least 24hrs in advance.

5) How does the pricing work?
(See 5A for tips to maximize savings, 5B for fixed income, 5C for military, LEO, and other emergency personnel discount)
On most grocery orders, the fee is 20% or a minimum of $25. Other stores may have higher delivery fees. This means that on most orders where the total cost of groceries is $100 or less, the fee is $25. On orders where the total grocery cost is over $100, the fee is 20% of the total cost of the groceries, minimum of $25. At stores with higher fees, the minimum $ amount would be on orders under $100 and the % amount above $100. If your grocery list is typically over $100 worth of items, you may want to consider a monthly subscription plan for additional savings.

Most OOC (Out Of County) stores are priced at 25% of grocery total or $25 minimum, with a required minimum order total of $100 (not including our fee). The higher fee and order minimum size requirement for OOC stores helps cover the additional expenses and time to travel to and shop these stores. See 5B below for tips to maximize savings.

Restaurant Pickup orders work a bit different. If you prepaid for your food directly through the restaurant, there is a flat delivery fee of $20. If you place the order through us, the delivery fee is a percent of the total or a minimum of $25.

If you shop multiple stops on one order (two or more stores, two or more restaurants, combination of stores and restaurants), if all stops are within the same town you will only be charged one delivery fee. Any stops in a different town would be viewed as a separate order and charged a delivery fee for that order. For example:

All stops in Town A: One delivery fee
Two stops in Town A and two stops in Town B: Two delivery fees, one fee for Town A and one for Town B.

5A) How can I maximize savings?
Use us instead of Instacart, DoorDash, etc. Just kidding…sort of. To maximize savings, check out our monthly subscription plans. If you don’t see a plan that fits your shopping needs, there is an option to have a custom plan built for your needs.

It’s also recommended to include as many stores into one shop as you can. You’ll only pay one shop & delivery fee for all nearby stores on the order. For OOC (Out Of County) stores, it’s best to buy bulk (bi-weekly or monthly supply) at once; or if you have a friend or family member that also needs things from the OOC store, combine your lists into one order and have them pay you their part of the order. Consider combining orders from multiple OOC stores in the same area on to the same shop; by combining all area OOC stores you want shopped onto one order, you only pay the one delivery fee.

To combine multiple stores into one shop, you can either

specify the store near each item, OR
create a separate list for each store but schedule them on the same day and time, OR
use the new “Multiple Stores” option in the app

All stores in an area, scheduled on the same day, will be included in one shop and be charged one delivery fee.

If you utilze digital coupons for any stores, let us know in the note section of the order and we’ll punch in your number at checkout.

Also keep an eye on store sales. We post select circulars to our Facebook page, so be sure to like our page. We also have loyalty rewards/discounts and referral discounts, so refer your friends, family, and co-workers to our service and be sure to have them mention you referred them. Send them to App.RedConrad.com to download our app (not direct from the app store or they may not connect to our service, see #4 in App FAQ’s below).

If your order will be over $100, you will also save on the delivery fee by ordering directly through the store or restaurant website/app and then ordering a ‘Delivery Only’ order for stores or a paid ‘Restaurant Pickup’ order for restaurants. Be sure to provide any information needed to pickup your order:

Order number (if applicable)
Store/Restaurant location ordered from (if there’s multiple locations in the county)

5B) Do you work with people on a fixed income?
Yes we do. If you live on a fixed income, send an email to Support@RedConrad.com to setup your personalized rate/subscription plan. Please include proof of fixed income, black out any personal information (SS#, account number, etc). All we need is verification of fixed income and that you are the recipient. Seniors who don’t email can call 386-272-3256 or 386-983-6415 to setup rate/subscription plan. Once your rate/subscription plan is activated, the S&D (shopping and delivery) fee will be adjusted during the shop and will appear on finalized receipt. When you place your order, full fee may still appear, but will be adjusted before you are charged.

5C) Do you offer a discount for service members, veterans, law enforcement officers, firefighters, emergency medical personnel (EMT’s, nurses, etc)?
Yes we do. We offer a 25% discount to all military (active and retired), law enforcement, and other emergency personnel. To receive discount, please email Support@RedConrad.com with verification of your military, LEO, or other emergency personnel status. When you place an order, you may still see the full S&D (shopping and delivery fee) but will not be charged the full rate; during the shop this will be adjusted to your discounted rate and will appear on your finalized receipt.

Note: At this time, discounted rate is not eligible to be combined with a Monthly Subscription Plan. Before activating discount, please view subscription plans and determine for yourself which option offers your needs the most savings.

6) How do your sales/discount offers work?
We don’t control pricing of other businesses, you always only get charged what they charge for their products. Our sales and discounts are only on our own fees. For example, if you purchase $200 in groceries your total with us would normally be $230, $200 groceries plus $30 service fee. If we ran a 50% Off discount, your total would be $215, $200 groceries plus $15 service fee.

7) Why do my orders sometimes feel like they’re taking forever?
This can be for a few reasons. If it was a restaurant order, it could be taking longer then you thought it might based on one of the following:

If you order from a “non-partner merchant” we have to either call the order in when we receive it or place the order when we get to the restaurant. Depending on how busy the restaurant is, in most cases we’ll be calling it in ahead of our arrival. This needs to be done since they don’t receive the order directly since they’re not yet partnered with us and therefore don’t have merchant access to the platform. If they’re busy, there’s a good chance we’ll have to wait on your order; but this also means it’ll be nice and hot for delivery.
The order could also be taking longer then expected if we’re busy. We only have so many drivers. To help with your wait time during busy times, we are implementing an optional “priority fee” you can pay, which will place you at the front of the line on our queue. You can also help with wait time during busy times by sending anyone you know looking for work to RedsDeliveryServices.com/Apply to apply for a job with us.

If it’s a grocery order or other task that may be taking longer, it’s usually due to the limit in our staff. As we hire, we’ll have those extra Personal Concierges available to begin your order as soon as we receive it.

App FAQ’s

These FAQ’s pertain to our current app. FAQ’s will be updated when our new app is completed and launched, currently preparing for beta launch. If you’d be interested in helping test our new app, send an email to Info@RedConrad.com.

1) How do I see the complete in-app service offering?
In the app, the main screen has a section titled “Your Lists” under the Announcements section, with a “+” to the right. Click the “+” to open the complete in-app offering (“Request A Store” will be at the top of the page, other stores/services will have icons). Locate the store/service and begin your list/order.

For image, click here or see left image below in 1A.

1A) I don’t see the store I want to shop. I thought I can shop anywhere.
You can. If your store isn’t listed on the host platform, click the “Request A Store” option and create a file for the store. As you shop, use the closest approximate price selections. You will only pay the in-store prices. The platform aggregates/collects store data from available online information. If a store doesn’t list items online, or doesn’t have an online presence at all, it won’t show as a separate option on the platform. But you can still shop it under “Request A Store”.

PicsArt_05-19-07.55.44.jpg

1B) You say you deliver from any store, so how come some stores still say “delivery not available” or similar on their website?
Unlike Instacart, DoorDash, etc, we are a personal shopping service. We don’t utilize commission based delivery contracts with other businesses. The only B2B (business-to-business) we do is an advertising exchange. We don’t need contracts with stores as we aren’t setup to work through stores, we work for you. However, we are reaching out to get listed as a delivery service for certain stores as we grow our team of shoppers and delivery drivers.

All that being said, we cannot deliver for restaurants who do not already have takeout, pickup, and or delivery available. Restaurants need to have the setup in order for us to pickup and deliver for you from restaurants. We are reaching out to restaurants that don’t currently offer such services to become their designated delivery service. All restaurants that do offer takeout and pickup services, we can deliver to you. Again, we work for you, not through the restaurant.

We do not need to be listed as a delivery service in order to deliver from a store or restaurant as that isn’t our model. Our business model is the true personal shopper business model. The bigger companies may try claiming “personal shopper” but that isn’t their true business model and they are using a very loose definition of the term. A true personal shopper service allows you to choose your preferred shopper and offer much more flexible options.

2) Your business is through dumpling. Doesn’t that make it like Instacart and the others?
No, it doesn’t. dumpling is the host platform that powers the Red’s Delivery Services app and in-app payment processor. Nothing more. Other services dispatch orders, control pricing, etc. However, dumpling does not. They simply provide a platform for professional personal shoppers to grow and expand their own businesses. dumpling is to delivery services what Shopify is to e-commerce stores or WordPress to blogs. Getting started, it is much more cost effective to rent space on a pre-existing platform than it is to build an entire app from scratch. We are working with a developer to build our own app platform.

Think of it like Shopify or Amazon for e-commerce, or WordPress for blogs and websites. It’s the business owners business, not Shopify’s or Amazon’s. It’s the bloggers/website owners blog/website, not WordPress’. The same is true with dumpling and the businesses hosted on dumpling.

3) I’m having issues trying to shop a store. I can’t find a certain brand/item I know they carry.
The platform the service is hosted on is still new and may have kinks out of our control (developers are working on updates). Much of the store info is collected from available online data. If you experience any issues shopping in the app, you have a few options:

Use the “Write in a custom item” feature, or
Create an order/list with what you can so we have something to work with. As long as you open an order with at least 1 item, we’ll be able to update/shop. Then write/build your list on either AnyList (Android | Apple), Out Of Milk (Android | Apple), or Flipp (Android | Apple | Web) and under list sharing, send the list to Orders@RedConrad.com and we’ll update your order on our end in the Red’s Delivery Services app. If you need help sharing the list, follow the instructions below for your preferred list making app.

In AnyList:

Go to list settings,
click “List Sharing”
click”Share This List”
type in Orders@RedConrad.com in the box

In Out Of Milk:

Click the three dots in the upper right corner of the app to open the menu
Click “Share or send list”
Click “Add Friend By Email”
Type in Orders@RedConrad.com in the pop-up box

In Flipp:

Mobile users see here
Web users see here
To send the list via email/GMail, at the appropriate step of your app, send to Order@RedsDeliveryServices.com. Or share the link provided for your list via text to 386-983-6415.

4) I’m having trouble downloading the app and/or connecting to your business. It’s not connecting me to your service.
The platform the original Red’s Delivery Services app is hosted on is similar to what Shopify is for e-commerce. We are currently experiencing issues with this host and are building our own brand new app. If you follow the instructions/troubleshooting here and still can’t connect to us or orders aren’t getting fulfilled (meaning we’re not seeing the orders on our end), please use the Web/Off-Platform form or send us you’re order via a supported list-making app or text.

There are many services hosted on the platform. If you downloaded the app through the Reds Delivery Services dumpling page, it should have connected you to us. Be sure to click to download the app on our app page by clicking the Android or Apple link provided. Or download direct through App.RedConrad.com Do NOT skip this step or you may not connect to our service. If, for any reason, you aren’t being connected to our service downloading the app through RedsDelivery.RedConrad.com or App.RedConrad.com, send the Facebook page a PM, text 386-983-6415, or email Red@RedConrad.com or Support@RedConrad.com with your name and cell number and we’ll send you a direct link via an invite text.

If you were referred by someone else, use one of the links above or have the person that referred you go in their app, open the menu in the top left corner of the home screen, and click ‘Refer my Shopper’ and send you the link.

How we have our SEO/Marketing setup on our end, and how the platform is setup, we may or may not appear in ‘Zip Search’. To connect to us be sure to use a download link on our app page or contact us for a direct download link. If you downloaded dumpling app and aren’t connecting to us, delete the app and then use our direct download link.

If you are still experiencing issues with our app through Dumpling, please use the Off-Platform page and/or list making app (info on Off-Platform page) to submit your orders. Our new app will be launching soon and replacing the dumpling app.

5) How does the pricing work?
(See 5A for tips to maximize savings, 5B for fixed income, 5C for military, LEO, and other emergency personnel discount)
On most grocery orders, the fee is 20% or a minimum of $25. Other stores may have higher delivery fees. This means that on most orders where the total cost of groceries is $100 or less, the fee is $25. On orders where the total grocery cost is over $100, the fee is 20% of the total cost of the groceries. At stores with higher fees, the minimum $ amount would be on orders under $100 and the % amount above $100. If your grocery list is typically over $100 worth of items, you may want to consider a monthly subscription plan for additional savings.

Most OOC (Out Of County) stores are priced at 25% of grocery total or $30 minimum, with a required minimum order total of $100 (not including our fee). The higher fee and order minimum size requirement for OOC stores helps cover the additional expenses and time to travel to and shop these stores. See 5B below for tips to maximize savings.

All stops in Town A: One delivery fee
Two stops in Town A and two stops in Town B: Two delivery fees, one fee for Town A and one for Town B.

Gratuity/Tip can be chosen from as low as 5% to as high as 100%. You can select gratuity during or after your order; and if you choose, you can add additional tip after the order is completed. The total gratuity goes to the team member that shops/delivers your order. Gratuity/Tip is completely optional, not a requirement.

Item prices in the app are national averages. Don’t worry if prices seem high, you will only be charged in-store prices.

To combine multiple stores into one shop, you can either

specify the store near each item, OR
create a separate list for each store but schedule them on the same day and time, OR
use the new “Multiple Stores” option in the app

All stores in an area, scheduled on the same day, will be included in one shop and be charged one delivery fee.

If you utilze digital coupons for any stores, let us know in the note section of the order and we’ll punch in your number at checkout.

Order number (if applicable)
Store/Restaurant location ordered from (if there’s multiple locations in the county)

5B) Do you work with people on a fixed income?
Yes we do. If you live on a fixed income, send an email to Support@RedConrad.com or Red@RedConrad.com to setup your personalized rate/subscription plan. Please include proof of fixed income, black out any personal information (SS#, account number, etc). All we need is verification of fixed income and that you are the recipient. Seniors who don’t email can call 386-983-6415 to setup rate/subscription plan. Once your rate/subscription plan is activated, the S&D (shopping and delivery) fee will be adjusted during the shop and will appear on finalized receipt. When you place your order, full fee may still appear, but will be adjusted before you are charged.

6) Will you service my areas? If so, when?
We launched in Putnam County, FL and are working on expanding into St. John’s County, FL and Duval County, FL in the coming months. As expand outward, our mission/vision and professionalism must be carried into the new market areas. We are seeking out and training the best we can find to expand as quickly as possible. If you’re interested in our services in your area, either as a team member or client, feel free to email Support@RedConrad.com or Red@RedConrad.com and “Like” our Facebook page so you are first to know of any expansion into your area.

If you’re interested in joining the team in your area, be sure to email Red@RedConrad.com, Apply@RedConrad.com, or HR@RedConrad.com and we’ll discuss terms of expanding into your area and getting you started. As an FYI, areas of interest we’re looking at are:

Jacksonville, FL (Duval County)
Middleburg and Orange Park, FL
St. Johns County, FL
Palm Coast, FL

7) The app gives a window for restaurant pickup. Why?
This is default setting through the platform we’re hosted on for all order types. Whether you specify you pre-ordered or you want us to order upon arrival, we’ll head to the restaurant as soon as your order comes in. This allows you to order in advance, as well as allows us time to get to the restaurant and the restaurant to prepare your food.

7A) I pre-ordered my food from the restaurant and just need you to pick it up, but I don’t see an option to mark I paid for the food already. Will I pay again?
No. If we get to the restaurant and your order is already paid, you’ll only pay the delivery fee. If you don’t see the option to mark the food is prepaid, you can state so in the note section with your order info for pickup or you can order a “Delivery Only” order and send us to the restaurant. On “Delivery Only” orders, you would:

Create a custom item and name the “item” ‘restaurant pickup’
In the ‘note’ section provide the restaurant name, location (if more than one is in the area), and any info (ie: order number, what was ordered, etc) needed to pickup order

8) What if the restaurant I want to place a pickup order from only offers dine-in service? Can I still order pickup?
In most cases, no. If the restaurant doesn’t offer takeout/pickup services we most likely won’t be able to pickup a takeout order from that restaurant. If you really want that particular restaurants food, you can always bring it to their attention that they can offer delivery services through us and refer them to RedsDeliveryServices.com/YouDeliver Also, let us know what restaurant it is so we can also reach out to them ourselves.

9) Your hours says delivery is available from 9am-10pm, but the delivery time I want isn’t available. Why not?
The amount of orders per delivery window is preset. Once the maximum amount of deliveries are picked for that window, the app won’t allow any more orders for that window. This is to help prevent overbooking so everyone gets their deliveries without delay. If your window is booked solid, please choose another window when you will be available for delivery. As the team grows, the number of orders per window will increase. If you know someone looking for work, send them to RedsDeliveryServices.com/Apply to apply.

If the delivery window you’d like is full, or the occasional day completely full, you can email Support@RedConrad.com or text 386-272-3256 to see if we can squeeze your delivery in alongside another delivery. If your order is along the route of the other order(s) that took up the slot, we may be able to open the window long enough for you to place your order. You can also try using the off-platform option and we will let you know when the order comes in when we will be able to fulfill it.

The window, or the occasion when an entire day is showing not available, it does not mean we’re closed. Days we are closed, which will usually only be Christmas, you will see a closed sign on the day instead of empty availabilty.

10) I don’t want to use your app for delivery, can I still use your services?
Yes! It is possible to still utilize our services completely off-platform/out-of-app. You can use us off platform, or have us pick up and deliver a “pick up only” order from a store or another third-party app service you use, such as Instacart or DoorDash. Terms and requirements do apply. To view terms, view the Off-Platform/Out-Of-App section in the Red’s Delivery Services terms. If you have any questions, send an email to Support@RedConrad.com.

11) How do I get faster delivery?
Delivery time can be sped up by ordering a pick up order directly through the store or restaurant website/app and then ordering a ‘Delivery Only’ order for stores or a paid ‘Restaurant Pick up’ order for restaurants. This will ensure the order is ready when we arrive to pick it up. Be sure to provide info needed to pickup your order:

Order number (if applicable)
Store/Restaurant location ordered from (if there’s multiple locations in the county)

Delivery time can also be sped up as the team grows and we have multiple drivers available. If you know anyone looking for work, or an extra “side hustle” income, send them to RedsDeliveryServices.com/Apply and help us grow our team. The larger the team, the more deliveries we can accept at a time and the quicker they’ll be picked up and delivered.

12) For Off-Platform, Alcohol/Tobacco, and Prescription payment, why are other options outside Credit/Debit offered? Aren’t those personal accounts?
We offer multiple payment options to make your life easier. You shouldn’t have to hassle moving funds around to place an order. No, they are not personal accounts. Every form of payment accepted are used for business and attach to a business email, phone number, or username. If another driver, other than Red, delivers your order they will still receive their full pay plus tip you may leave them. Everything is tracked. Orders are only to be paid for via the listed payment options. You may tip your driver separately if you wish, but all order payments must be made using one of the listed payment options owned by the business listed on this website.

12A) Some forms of payment state an email address of Red@RedConrad.com to send payment to in the payment app/service. Venmo lists Red Conrad’s Services. Why?
Red’s Delivery Services is a RedConrad.com / Red Conrad’s Services owned company and brand. The payment accounts were setup to process payments for all RedConrad.com businesses. Each of those accounts also go to the phone number 386-983-6415 or 386-272-3256, which are the numbers connected to this business. All payments are going where they should, and all tips are making it to the shopper/driver you tipped on your order. Each payment processed is automatically matched to the order it was for in our system.

13) I don’t see Tasks in the app.
Tasks are not offered in our current app, but will be available in the app being built. Currently, to order a Task you must use the Tasks page or our Square Appointments site to book a Task. Task FAQ’s are below.

Customer/Client FAQ’s Directly From The Dumpling Platform Developers
For further info on how to use the app and similar questions, you may get answers directly from our platform developers by clicking here.

New App FAQ’s

Click To Expand

Click on item/service description to see full info of item/service in the app.

1. When will the new app launch?
The new app will be launching shortly. We’ve just opened it up to merchants to partner with us and setup their accounts while we continue building the database with non-partner merchants, adding our services, and continue testing and hunting for bugs and glitches. When it launches, it may be limited to just the services we offer directly and partner merchants; for non-partner merchants you will still need to use the Web/Off-Platform option, preferred list-making app (info on Off-Platform page), or text/email to place orders. Non-partner merchants will appear in the app as they’re completed, some may appear with limited selection just so we can make it available; entire selection will continue to be added. If you’d like a product not available in the app from an incomplete non-partner merchant, please order and pay using an off-platform option.

2. After I add item/service to cart, how do I checkout?
Depending on the merchant or service, you will need to at least enter your dropoff address and choose a fulfillment option. In most cases, it would be “on-demand delivery” for our services. For ride services, you would need to enter both pickup and drop-off addresses in order to see total and checkout.

3. Why are propane tanks so expensive?
As explained on the Propane Tanks Services page, the cost of each tank option covers the cost of the propane plus our service fee; and cost of new tank and any applicable sales tax for the new tanks option.

4. Why can’t I add my propane tank to the cart?
To add propane to the cart you need to select “Add To Cart” then select “Options” and choose which tank size and option you want. Then in cart, enter drop-off address and select “On-Demand Delivery” to see total and checkout.

Have a question? Send them to Support@RedConrad.com

Red’s Delivery Services Off-Platform/Out-Of-App FAQ’s

(Formerly Rideshare Red Delivery)

1) How do I get delivery if I’m in a “pickup only” area (Instacart, DoorDash, etc users)?
If you use Instacart, Shipt, Postmates, or another app/platform and your zip code or area says “Pick Up Only”, go ahead and shop. You will then need to submit a delivery request to Red’s Delivery Services with the name on the order, order number, store location, and app you used to shop to Orders@RedConrad.com so the order can be picked up by a driver and delivered to you. Alternatively, you can utilize the “Pickup Only” option of the Red’s Delivery Services app by downloading our app at App.RedConrad.com, or using a list making app as stated on the Off Platform Delivery page. Delivery fee must be paid upfront.

2) My local store/supermarket says they offer online shopping but not in my area.
That is through their delivery partner. The store/supermarket may not have a dedicated “in-house” shopping service. To receive delivery through Red’s Delivery Services, choose the next closest location that offers online shopping with pick up service. When requesting delivery from Red’s Delivery Services, be sure to notify us of the store location you shopped from online; along with the order information, such as your name and order number. Alternatively, you can utilize the new Red’s Delivery Services app by downloading our app at RedsDelivery.RedConrad.com or App.RedConrad.com and shop through us.

3) Do I have to use a delivery app such as Instacart, Postmates, or Doordash, etc to get delivery?
No. You can request delivery through Red’s Delivery Services on any order from any store, supermarket, or restaurant that offers online shopping and pick up services. After you place your order, request delivery service by filling out the form on the delivery page.

4) If I order through a delivery service, such as Instacart or Postmates, why do I have to pay a separate fee to Red’s Delivery Services?
The delivery fee paid to Red’s Delivery Services is only on orders in areas that are “Pick Up Only” through the app/service you use to order. This is because “Pick Up Only” orders are not shown or given to the app/service delivery drivers. Therefore, rather than the app/service giving a Red’s Delivery Services driver the order information and payment for delivery, you are directly handing off the delivery and payment yourself. You are hiring Red’s Delivery Services to pick up and deliver your “Pick Up Only” order so you don’t have to pick it up yourself.

To minimize cost to you, see if it’s possible to shop online directly through the store/restaurant website rather than a third-party service; many third-party services markup item costs, we do not. Alternatively, you can utilize the Red’s Delivery Services app by downloading our app at App.RedConrad.com or RedsDelivery.RedConrad.com

5) Why do I have to pay for the service in advance?
Just like most other services, we request payment in full to perform our services. On a regular basis, advanced payment guarantees you (the customer) will receive your delivery quickly. If a delivery request is denied, or if you opt to pick it up yourself, the payment will be returned to you. After ten (10) successful deliveries, you may inquire about making payments upon or after delivery.

6) I understand the concern about COVID-19 and “No Contact Delivery” but I prefer to pay with Cash or Credit/Debit. Can I still request that?
Yes. On the order form on the ‘Off Platform Delivery‘ page check the box at the bottom of the form. It is advised against doing so to protect everyone’s health. But you may request payment be done via Cash or Credit/Debit upon delivery. Credit/Debit payments are made via mobile card reader. However, it will be at the sole discretion of Red’s Delivery Services and the Red’s Delivery Services drivers to accept or deny a contact delivery and/or payment upon delivery. To ensure your order is accepted and avoid delays, it is recommended to pay upfront when placing your order. This option, to pay upon delivery, is available only after ten (10) successful prepaid shops; see Off-Platform/Out-Of-App terms in the Red’s Delivery Services terms for info.

7) To use “Off-Platform” Delivery I need to pay an estimated total. How do I do that?
To get an estimated total, place your order directly with the businesses (supermarket or restaurant) website or a third-party shopping site (ie: Instacart, Shipt) or list making sites (ie: Flipp, Out Of Milk). When your order is complete, go to your cart/checkout. There you will have your estimated total. To your estimated total, you would then add the $20 refundable overage charge and the delivery fee. Most orders delivery fee would be the minimum $ amount stated on our site or in our app, orders over $100 would be the percent of total.

To calculate estimated % (percent) delivery total on shopping orders: ‘Estimated Order Total’ + ‘Order Type %’ + ‘$20 Overage Protection’ = Payment. In your calculator it would look one of two ways. For the example, we’ll use an estimated total of $250:

250 (estimated total) + 20% (delivery fee) + 20 (overage protection) = $320 (payment)
250 (estimated total) × 0.2 (delivery fee) = 50 (delivery fee); 250 + 50 + 20 = 320
1. Or 250 (estimated total) + 20% (delivery fee) = 50; 250 + 50 + 20 = 320

If you have a large order and not sure how to calculate the delivery fee, email Support@RedConrad.com or Orders@RedConrad.com or text 386-272-3256 / 386-983-6415 with your estimated total and we’ll add on the fee and inform you of the total that would need to be paid in order to fulfill your order.

7A) Can I Pay Over Time?
Yes. Using virtual cards through Affirm, Klarna, or Zip (formerly QuadPay), you can ‘Pay In 4’. Affirm and Klarna may also offer longer payment options. We are NOT in the apps marketplaces, you need to go through the app to create an “anywhere” virtual card. Create a card for the total estimated amount of your order, and then submit payment through checkout page here; if using a “Pay In 4” service to pay for propane services, use the checkout link next to the service you’re ordering. Klarna and Zip are currently only available for Off-Platform/Web Version ordering; Affirm is available on the Web Version and through our Booking Site during the checkout process.

Affirm: Search ‘Red’s Delivery Services’ then click ‘Create a virtual card’
Klarna: Click ‘One-time Cards’ then search ‘Red’s Delivery Services’ then hit ‘Search Google’. Visit our website and on the Off-Platform page click the link for Credit/Debit Card to issue payment.
Zip: Search ‘Red’s Delivery Services’ then hit ‘Create a one-time use card’

For a breakdown of how to ‘Pay In 4’ step by step for each service, visit the blog post here.

8) I’m using a list making app. How do I share my list?
If you need help sharing the list, follow the instructions below for your preferred list making app. If you don’t see your preferred list making app, email Orders@RedConrad.com. If you prefer to use another services app to make your list (such as Instacart or DoorDash), send a screenshot of your list to 386-272-3256 or 386-983-6415.

In AnyList:

Go to list settings,
click “List Sharing”
click”Share This List”
type in Orders@RedConrad.com in the box

In Out Of Milk:

Click the three dots in the upper right corner of the app to open the menu
Click “Share or send list”
Click “Add Friend By Email”
Type in Orders@RedConrad.com in the pop-up box

In Flipp:

Mobile users see here
Web users see here
To send the list via email/GMail, at the appropriate step of your app, send to Orders@RedConrad.com. Or share the link provided for your list via text to 386-272-3256.

Bring!, Our Groceries, Listonic:

In these services, use the invite option to invite us to your list (email Orders@RedConrad.com) or send an email to Orders@RedConrad.com and request to be added to our account.

9) For Off-Platform payment, why are other options outside Credit/Debit offered? Aren’t those personal accounts?
We offer multiple payment options to make your life easier. You shouldn’t have to hassle moving funds around to place an order. No, they are not personal accounts. Every form of payment accepted are used for business and attach to a business email, phone number, and username. If another driver, other than Red, delivers your order they will still receive their full pay plus tip you may leave them. The Venmo option going to Red Conrad’s Services, and other services using email Red@RedConrad.com, is because most platforms allow only one business account, so all payments go through the RedConrad.com / Red Conrad’s Services accounts. Red’s Delivery Services is a RedConrad.com / Red Conrad’s Services owned company and brand. Everything is tracked. Orders are only to be paid for via the listed payment options. You may tip your driver separately if you wish, but all order payments must be made using one of the listed payment options owned by the business listed on this website.

9A) Some forms of payment state an email address of Red@RedConrad.com to send payment to in the payment app/service. Why?
Red’s Delivery Services is a RedConrad.com / Red Conrad’s Services owned company and brand. The payment accounts were setup to process payments for all RedConrad.com businesses. Each of those accounts also go to the phone number 386-983-6415 or 386-272-3256, which are the numbers connected to this business. All payments are going where they should, and all tips are making it to the shopper/driver you tipped on your order. Every payment is automatically confirmed to the order it was for in our system.
Have a question? Send them to Support@RedConrad.com

Tasks & Errands FAQ’s

General

1) Are Tasks available in the app?
At this time, no. Not in our current app. Tasks are currently only bookable through the Tasks page and our booking site via Square. But they will be bookable in our new app being built.

Help Moving

2) How far are you willing to go with “Help Moving”?
The service is primarily for assistance in local moves or helping prepare for a move. If you would like to hire us to help with a move outside the county of origin (where you currently live), there will be an additional fee of $2/mile. The additional fee will be calculated from origin (current residence) to the destination (your new residence). Same would apply for a business move. Each long-distance move is determined on an order by order basis. You may order the “Help Move” Task, and we will let you know if it’s too far at that time depending on availability of our team and other bookings.

3) Is “Help Moving” moving to the location, just help packing, help loading?
Help Moving covers everything from helping you pack to helping load your vehicle to loading ours and following you to the new location and moving everything inside.

4) Can I use “Help Moving” to move to a new business location or just residential?
Yes, you can use our services to move to a residential or commercial location. But limitations do apply. Any large business equipment you will need a truck to move. Our team only uses vans, minivans, and various sized SUV’s.

5) Can I use your services to move for me?
No. We can only assist you in the move, but we cannot move for you. You need to be present during the entire Task. If you need a service to move for you without you being present, you should use a full-service moving service.

Packing/Unpacking

6) What’s different about Packing/Unpacking and Help Moving?
Packing/Unpacking only covers us helping you pack or unpack. Help Moving covers everything upto and including assisting with the actual move.

If you want us to help you pack and then unpack at the new location, it would be best to book the Help Moving service; it will save you some money in the long run. Otherwise you would have to book Packing/Unpacking twice, once for packing and once for unpacking.

Rental Unit Management

7) Are you a management service?
No. We provide services that assist management services or the property owners.

8) What services do you provide?
We can assist with almost anything the property owner or management service needs assistance with. If there’s anything you need done, on the chance we can’t do it we will let you know when you contact us to book the service.

9) What’s included in the move-in/out review?
We’ll inspect the exterior and interior of the property and let you know what we see. This includes whether or not the yard(s) are clean and kept, if there’s any damage to the property, etc. We will also take photos and submit them to you for your own inspection to determine if the property was left in proper condition by the previous tenant.

10) Will you meet with tenants?
Yes, under certain circumstances. We can meet with tenants on your behalf to handoff keys to the property, any items being sent to the property, etc. But we do not cover any legal matters, up to and including eviction notices. All legal notices is upto you, your management service, and the authorities to handle.

Property Check

11) What is a Property Check?
A Property Check is an exterior and/or interior inspection of your property if you have concern that something may be wrong, or just want peace of mind that it’s all ok.

Some have Property Checks done on vacant properties to make sure landscapers are doing their job on time, there’s no break-ins, etc. Some occupied businesses will do a Property Check to make sure they’re business locations are kept looking clean and presentable by the locations staff.

12) What’s included in a Property Check?
We will take photos of the exterior and/or interior of your property and submit them to you. We will take as many photos as necessary to be sure all parts of the property you asked are covered.

If you will have staff and/or other contractors at the location, they must be made aware we are coming and notified we won’t interfere with them, we’re just there to do a job and will then leave.

13) Can you perform a Property Check on residential rental units?
Yes, only when vacant. If you ask us to do a Property Check, even if it’s just the exterior, of an occupied property the tenant must be notified we will be showing up on your behalf. We will not enter occupied property if the tenants weren’t made aware of us showing up.

Local Shipping

14) What’s shippable with Local Shipping?
Almost anything. As long as it’s legal to own, we can ship it. It is the same service as the Delivery Only in our app, but titled it Local Shipping in the Tasks page just so it’s clear we can move anything as long as it’s legal.

15) Why is there an extra charge to leave the county?
Unlike the other Tasks, which are time-based, it is a fixed price. As Delivery Only started out primarily for pre-ordered groceries or food, before expanding into other items, we charge a flat fee to pick up your order and deliver it to you. Considering shipping involves non-perishables, it’s only fair our team is compensated properly for the extra time and distance traveled to deliver outside the county of origin.

15 A) Do you offer special rates for businesses?
Yes. Depending on the amount being shipped, and the frequency our services will be needed, custom rates can be discussed. This only applies to the $/mile inter-county fee. The flat $15 fee may be passed onto your customer. If your customer wishes to save on shipping costs, or you save the customer on costs, it’s best to ship to customer in bulk only charging the customer delivery fee on one order, and bundling all orders into one shipment; or if you have customers within a few blocks of each other you could bundle their shipments and split the delivery fee between the customers.

Have a question? Send them to Support@RedConrad.com